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Shipping Policy

Last Updated: 28 October 2026

Welcome to CliqKart. This Shipping Policy explains how we process, dispatch, and deliver orders placed through https://cliqkarts.com.

1. Delivery Locations

CliqKart aims to deliver products across India, subject to serviceability at the delivery PIN code and availability of our shipping partners.

You can check delivery availability by entering your PIN code on the relevant product page or during checkout, where this feature is available.

If a location is not serviceable, we may contact you to discuss available options or arrange cancellation and a refund where applicable.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing time may vary depending on product availability, order verification, public holidays, promotional periods, and other operational circumstances.

Order processing time is separate from the delivery time required by the courier.

3. Estimated Delivery Time

Delivery is generally estimated at 3–7 business days after dispatch, depending on the delivery destination, product availability, and courier service.

These timelines are estimates and are not guaranteed delivery dates. Your order confirmation or checkout page may provide a more specific estimate for your location.

Remote locations, adverse weather, public holidays, transport disruptions, and other unforeseen circumstances may cause additional delays.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

Shipping charges may vary based on the product, package dimensions, delivery location, order value, and available shipping service.

If any additional charge is required after an order has been placed, we will communicate it before proceeding, where required by applicable law.

5. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation by email or another available communication channel.

Once your order is dispatched, tracking details will be shared where tracking is available.

Please allow some time for the courier's tracking system to display the latest shipment information.

For order-related enquiries, contact our customer support team with your order number.

6. Incorrect or Incomplete Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name of the recipient.

  • Complete delivery address.

  • Correct PIN code.

  • A reachable phone number.

If a delivery fails because of an incorrect address, an unavailable recipient, or incomplete information, the courier may attempt redelivery or return the shipment to us.

Any reshipping arrangements or applicable charges will be communicated to you in accordance with applicable law and the circumstances of the order.

7. Delayed, Lost, or Undelivered Orders

We work with shipping partners to deliver orders as promptly as possible. However, delays may occur because of courier operations, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

If your order has not arrived within the expected delivery window, please contact us. We will review the available tracking information and coordinate with the shipping partner where appropriate.

If an order is confirmed lost or cannot be delivered, we will communicate the available resolution, including replacement or refund where applicable.

8. Damaged Packages or Products

If your package arrives visibly damaged or you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible, preferably within 48 hours of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Photographs of the package and product, if available.

  • Any additional information reasonably needed to review the request.

Please retain the packaging until the issue has been reviewed.

Your rights regarding damaged, defective, incorrect, or misdescribed products remain subject to our Return & Refund Policy and applicable law.

9. Multiple Shipments

If an order contains multiple products, items may occasionally be dispatched separately because of stock availability, package dimensions, or fulfilment arrangements.

In such cases, different products may arrive at different times, and separate tracking details may be provided where available.

10. Order Cancellation Before Dispatch

You may request cancellation before your order is dispatched by contacting our support team.

Once an order has been dispatched, cancellation may no longer be possible. However, the product may remain eligible for return under our Return & Refund Policy or applicable law.

If an order is cancelled and a refund is due, it will be processed through the appropriate payment channel.

11. Cash on Delivery

Cash on Delivery (COD) is available only if it is explicitly offered as a payment option at checkout.

If COD is unavailable for a particular product or delivery location, customers must select one of the other payment methods displayed at checkout.

Any COD-specific conditions will be communicated before the order is placed.

12. Contact Us

For shipping, delivery, and tracking enquiries, please contact us:

Website: https://cliqkarts.com
Business Name: [Insert registered business name]
Email: [Insert official support email]
Phone / WhatsApp: [Insert official business phone number]
Business Address: [Insert complete business address]

Please include your order number when contacting us about an existing shipment.

This Shipping Policy should be reviewed against CliqKart's actual shipping arrangements, courier services, delivery estimates, and applicable Indian laws before publication.